FXSensor - Privacy Policy

Introduction

FXSensor is committed to protecting the privacy and security of all our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our free Forex signals app. We believe that access to professional trading tools should not come at the cost of your privacy, which is why we maintain the highest standards of data protection while providing our services completely free of charge.

Data Collection

We collect the following types of information to provide you with our free Forex signal services:

Personal Information

Name and Email Address: Required for account creation and service communications
Profile Information: Optional trading preferences and experience level to customize your signal delivery
Communication Records: Support tickets, feedback, and correspondence with our team

Usage Data

App Activity: Which signals you view, favorite currency pairs, notification preferences
Performance Tracking: How you interact with signals for service improvement
Feature Usage: Which app features you use most frequently to enhance user experience

Device Information

Device Type: Mobile device model, operating system, and version
App Version: FXSensor app version for compatibility and support
Network Information: Internet connection type for optimal signal delivery
Device Identifiers: Unique device identifiers for push notification delivery

Log Data

Access Logs: Timestamps of app usage for service reliability
Error Reports: Crash reports and technical issues for app improvement
Performance Data: App performance metrics to optimize user experience

All data collection is solely for providing our free services, improving user experience, and ensuring legal compliance. We do not collect payment information as our service is completely free.

Data Usage

We use your information exclusively for the following purposes:

Service Provision

Signal Delivery: Sending Forex signals through your preferred channels
Account Management: Maintaining your free account and preferences
Feature Access: Providing access to all free features and tools
Technical Support: Assisting with technical issues and user inquiries

Service Improvement

Performance Optimization: Enhancing signal accuracy and delivery speed
Feature Development: Creating new features based on user feedback
Bug Fixes: Identifying and resolving technical issues
User Experience: Improving app design and functionality

Communication

Service Updates: Important announcements about new features or changes
Educational Content: Optional trading education and market insights
Technical Notifications: Critical service status updates

Legal Compliance

Regulatory Requirements: Meeting financial services regulations where applicable
Security Monitoring: Detecting and preventing fraudulent activity
Data Protection: Compliance with privacy laws and regulations

We never use your data beyond these stated purposes without your explicit consent.

Data Sharing

We maintain strict control over your data and limit sharing to essential service providers:

Service Providers

Cloud Hosting: Secure servers for app functionality and data storage
Analytics Providers: Anonymous usage analytics for service improvement
Push Notification Services: Apple Push Notification Service and Firebase Cloud Messaging
Email Services: Transactional email delivery for account and signal notifications

Legal Requirements

Government Requests: When required by law, court order, or regulatory authority
Legal Protection: To protect our rights, users' safety, or investigate potential violations
Emergency Situations: To prevent harm to individuals or property when legally required

Business Transfers

Merger or Acquisition: In the event of business transfer, with continued privacy protection
Asset Sale: If assets are sold, ensuring buyer commits to same privacy standards

We never sell, rent, or trade your personal information for marketing purposes.

Data Security

We implement industry-leading security measures to protect your information:

Technical Safeguards

Encryption: All data transmitted and stored using AES-256 encryption
Secure Servers: Data centers with physical security and access controls
Network Security: Firewalls, intrusion detection, and secure network protocols
Regular Updates: Continuous security patches and system updates

Access Controls

Limited Access: Only authorized personnel can access user data
Authentication: Multi-factor authentication for all administrative access
Monitoring: Continuous monitoring for unauthorized access attempts
Audit Trails: Complete logs of all data access and modifications

Data Protection

Backup Systems: Encrypted backups with secure storage
Data Segregation: User data isolated from other systems
Regular Testing: Periodic security assessments and penetration testing

While we implement comprehensive security measures, no system can guarantee absolute security. We continuously monitor and improve our security practices.

User Rights

You have complete control over your personal information:

Access Rights

Data Access: Request a copy of all personal data we hold about you
Account Information: View and download your account details and preferences
Usage History: Access your signal interaction history and app usage data

Correction Rights

Update Information: Modify your profile information and preferences at any time
Correct Errors: Request correction of any inaccurate personal information
Real-time Changes: Most updates take effect immediately in the app

Deletion Rights

Account Deletion: Permanently delete your account and associated data
Selective Deletion: Remove specific types of personal information
Data Portability: Export your data in a machine-readable format

Communication Rights

Opt-out Options: Unsubscribe from promotional communications
Notification Control: Customize which notifications you receive
Contact Preferences: Choose your preferred communication methods

Contact us at [email protected] for any privacy-related requests. We respond within 30 days, though legal retention requirements may apply to certain data.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

Notification: Updates posted on our app and website with effective date
Material Changes: Significant changes communicated via email or app notification
Continued Use: Using FXSensor after updates constitutes acceptance of new terms
Version Control: Previous versions available upon request

Contact Information

For privacy-related questions, concerns, or requests:

Email: [email protected]
Response Time: Within 30 days
Postal Address: FXSensor Privacy Team, 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, Singapore 179804

Children's Privacy

FXSensor is not intended for users under 18 years of age:

Age Restriction: Users must be 18 or older to create accounts
Verification: We may verify age for compliance purposes
Parental Contact: If we discover a child has provided information, we will delete it immediately
Reporting: Parents can contact [email protected] to report underage usage

Tracking Technologies

We use minimal tracking technologies essential for app functionality:

Device Identifiers

Push Notifications: Unique identifiers for signal delivery
App Performance: Anonymous identifiers for crash reporting and analytics
Session Management: Temporary identifiers for app functionality

Management Options

App Settings: Control notification preferences within the app
Device Settings: Manage permissions through your device's privacy settings
Opt-out: Disable non-essential tracking while maintaining core functionality

Location Data

We collect limited location information for service optimization:

General Location: Country and region for regulatory compliance and service customization
No Precise Tracking: We do not collect exact GPS coordinates or detailed location data
Purpose: Used only for legal compliance and optimal signal delivery timing
Control: Can be disabled through device settings with potential impact on some features

Data Retention

We retain your information only as long as necessary:

Active Accounts

Account Data: Retained while your account remains active
Usage Data: Kept for service improvement and user experience
Communication Records: Maintained for support and legal compliance

Account Deletion

Immediate Removal: Most personal data deleted immediately upon account closure
Legal Requirements: Some data retained as required by financial regulations
Anonymization: Non-deletable data anonymized to remove personal identifiers

Inactive Accounts

Dormancy Period: Accounts inactive for 3 years may be automatically deleted
Prior Notice: Email notification before automatic deletion
Reactivation: Can reactivate account before deletion deadline

Automated Decision-Making

FXSensor does not engage in automated decision-making that significantly affects users:

Signal Generation: While AI-generated, signals are recommendations, not automated trading
Account Management: No automated decisions affecting account status or access
Profiling: No automated profiling for marketing or discriminatory purposes
Human Oversight: All significant decisions involve human review

International Data Transfers

As a global service, your data may be transferred internationally:

Transfer Safeguards

Adequate Protection: Transfers only to countries with adequate data protection laws
Contractual Safeguards: Data processing agreements with international partners
Compliance Standards: All transfers meet GDPR and other applicable privacy standards

Your Rights

Transfer Information: Details about international transfers available upon request
Objection Rights: Right to object to transfers in certain circumstances
Protection Assurance: Same level of protection regardless of data location

Advertising

Since FXSensor is completely free, we do not display advertisements:

Ad-Free Experience: No third-party advertisements in our app
No Ad Tracking: No data collection for advertising purposes
Privacy Focus: Revenue model doesn't depend on user data monetization
Clean Interface: Distraction-free trading environment

Communications

We respect your communication preferences:

Service Communications

Essential Notifications: Account security, service updates, and technical issues
Signal Delivery: Forex signals and related trading information
Required Communications: Cannot be disabled as they're essential for service

Optional Communications

Educational Content: Trading tips, market analysis, and educational materials
Product Updates: Information about new features and improvements
Opt-out Available: Easily unsubscribe from non-essential communications

Third-Party Services

FXSensor integrates with limited third-party services:

Essential Integrations

Cloud Infrastructure: Amazon Web Services for secure hosting
Push Notifications: Apple and Google services for signal delivery
Email Services: Transactional email providers for account communications

Third-Party Policies

Separate Policies: Third-party services have their own privacy policies
Due Diligence: We select partners with strong privacy commitments
Limited Data: Only necessary data shared with third parties

Data from Non-Registered Users

We collect minimal data from app visitors who haven't created accounts:

Anonymous Data Only

Device Information: General device and browser information for compatibility
Usage Analytics: Anonymous app performance and usage statistics
No Personal Information: No collection of names, emails, or identifying information

Purpose

Service Improvement: Understanding how to improve the app experience
Technical Optimization: Ensuring app works across different devices
Security: Detecting and preventing abuse or technical issues

No personal information is collected from non-registered users, and all data is anonymized.

This Privacy Policy reflects our commitment to protecting your privacy while providing professional-grade Forex signals completely free. We believe transparency and user control are fundamental rights, not premium features.

For questions about this Privacy Policy, contact us at [email protected]